I did not notice a method to remove the licensing for GrimeFighter in the old version so I did not try. Sometimes, depending upon the product, a person should un-register their product on that one PC or server to reallocate the license to be transferred to a new computer. My guess is that in my case the issue is with the license key not transferring from my previous version of Avast to the new one during the upgrade. I am sorry that you had to learn this the hard way just like I did about twenty years ago. I also do not pay for one off technical support as I am fully aware that not all problems can be solved. I no longer expect anything to be resolved ever by anybody and since then my happiness has gone up.
The customer should always know what to expect ahead of time, including the fact that if the problem is not resolved the money paid for diagnosis will not be refunded because time is money. This is rule number one for me in my role in customer service. Perhaps Avast! did not manage your expectations properly.
Ever have an electrical problem with your car and the mechanic could not resolve it? They charge for their time with the hope of resolving the electrical issue. It is also not always possible to replicate a problem. Sometimes it is not possible to gather enough information to resolve the problem. I supported all current versions of Windows, both server and Desktop, Linux, and Solaris. I have worked in customer service in a highly technical capacity diagnosing network issues, server hardware and OS issues, as well as streaming media issues for large governmental organizations, huge corporate entities, colleges, universities, small businesses, non-profits, and people who just wanted to use our product.
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